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Colonial Behavioral Health: Emergency Services Youth Adult Senior Military/Veteran

Information provided by: the Greater Williamsburg Child Assessment Center

Emergency Services are available to anyone experiencing a behavioral health crisis. The program is staffed by Crisis Counselors who are Graduate-level licensed or license-eligible clinicians and Virginia Certified Preadmission Screeners. Preadmission Screeners are responsible for coordinating psychiatric hospital admissions. Emergency Services focus on individual rights, privacy, confidentiality and use of least restrictive alternative treatments including outpatient services.

How do Emergency Services work?
Emergency Services are reserved for urgent or severe behavioral health crises. Crisis Counselors work hand-in-hand with the Magistrate’s Office, Police Departments, Sentara Williamsburg Regional Medical Center Emergency Department, Virginia Peninsula Regional Jail, private care facilities, families, and individuals.

Emergency Services are available 24 hours a day, seven days a week by calling 757-220-3200 or visiting Colonial Behavioral Health during regular business hours.

Who may benefit from these services?
Any child or adult with mental illness, substance use disorder, or developmental disabilities, including intellectual disabilities. Anybody requesting services and anybody referred to services because of a behavioral health crisis.

What services are provided?

  • Suicide and homicide risk assessment
  • Mental status assessment
  • Hospital pre-admission screening
  • Hospital admission and care coordination
  • Civil commitment hearing attendance
  • Hospital discharge planning
  • Crisis counseling and crisis stabilization
  • Hours24 hours/day, 7 days/week, 365 days/year
  • Area(s) Served:James City County, City of Poquoson, City of Williamsburg, York County
  • Specific Populations Served:Children/Adults, and Elders with behavioral health needs (mental illness, intellectual disability, substance use) emergencies, CCN, MV
  • Fees:Varies; You will be required to pay the co-payment and deductible assigned to you by your healthcare plan.
  • Application Process:Call or visit website for additional information.
  • Eligibility Requirements:Please call service provider or visit website to learn more about eligibility requirements.
  • Payment/Insurance Accepted:Most healthcare plans accepted. If you are unable to pay and/or do not have healthcare coverage, an ability-to-pay fee is determined using a sliding scale based on your income & number of dependents.
  • ADA Access:Please contact facility for accessibility information.


  • Please contact provider for languages spoken by staff.
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Record last updated: Apr 29 2022 9:16AM